GENERAL
What is Pink Sloth Studio
Pink Sloth Studio is a small business creating cute, cozy, and fandom-inspired goods like cups, bookmarks, stickers, bags, mousepads, and now a mail club.
Are your items handmade?
Many of our items are designed, pressed, packed, or assembled by us. Some items are made using professional blanks or production partners, but everything is chosen and finished with care.
How can I contact you?
You can reach us through our contact form or message us on our social media pages.
SHOP ITEMS
What kind of items do you sell?
We sell cute and cozy items like tote bags, mousepads, stickers, bookmarks, tumblers, and other giftable goods.
Are all items ready to ship?
Some items are ready to ship, while others may be made in small batches. Processing times can vary depending on the item.
Will sold-out designs come back?
Some designs may restock, but others may be limited. Follow us on social media or join our email list for restock updates.
CUSTOM CUPS
Do you offer custom cups?
Yes, we offer custom cup orders when available. You can choose from available cup styles and design options.
How do I order a custom cup?
Visit our Custom Cup page, review the options, and submit your request or order through the page.
Can I request any design?
You can send us your idea, but we may not be able to accept every request. We'll confirm what is possible before starting your order.
Can I cancel or return a custom cup?
Custom cups are final sale once the design or production process has started.
MAIL CLUB
What is the Mail Club?
Our Mail Club is a cozy snail mail experience with story pieces, art, clues, and interactive items sent through the mail.
Do I need to start with Month One?
Yes, we recommend starting with Month One because the story builds over time.
Where can I learn about the Mail Club?
Visit our Mail Club page for full details, including what's included, how it works, and current availability.
SHIPPING & RETURNS
How long does it take to process an order?
Most ready to ship items are processed within 3-7 business days. Custom or made-to-order items may take longer depending on the design and current order volume.
Do you offer shipping?
Yes, we ship orders placed through our website. Shipping time depends on the carrier and destination.
What if my item arrives damaged?
Please contact us as soon as possible with photos of the damaged item and packaging so we can review the issue.
Do you accept returns or exchanges?
Because many items are handmade, custom, or limited-run, all sales are usually final. If there is a problem with your order, please contact us.
- FOLLOW US ON INSTAGRAM!